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Frequently Asked Questions

To determine your frame size, you can measure the distance between your pupils (PD) and the distance from the center of your pupils to the bridge of your nose (bridge size). You can also measure the temple length, which is the arm of the glasses that extends from the hinge to the ear. Knowing these measurements, you can then compare them to a manufacturer’s size chart to find the appropriate size for you.

If you already have a pair of glasses that fit well, you can also measure the frame to get your size.

Don’t worry! Customer satisfaction is our top priority. Although this is a rare occurrence, if your glasses do not fit properly or your vision is not clear, you have the option to exchange or return them. Simply reach out to us at [email protected]. We offer a 15-day return policy and will provide either a prompt refund or store credit upon your return.

You have the option to purchase either prescription glasses or just the frames. Our selection includes single vision, bifocal, and zero power lenses in a wide range of powers.

EyeMantra can make all kind of lenses, how complex your power be.

You can upload an image of your prescription or email it to [email protected] with your order ID once you place your order.

Currently, we do not offer a home eye checkup. You can get your prescription from an eye doctor or from an optical store and send a snapshot with your order ID to [email protected]

At the moment, we do not offer a “trial service”. However, if you don’t like it after purchase, you can exchange/return it.

The lenses we offer include anti-glare, anti-reflective, anti-scratch, polycarbonate, etc. Rest assured of the quality.

Our product is dispatched within 3-4 days of order confirmation and prescription confirmation. Depending on your location, delivery time may vary between 4-7 days.

You can return a defected product to us within 15 days. For more details, please refer to our return policy. We can pick up the defected product or you can courier it to us (we pay Rs 50 for courier charges).

Our marketplace model allows us to offer the widest selection of eyewear at the most competitive prices. Plus we offer hassle-free returns.

You can choose from multiple payment methods at Eyemantra Optical. Our trusted payment gateway partners use secure encryption to keep your transaction details private. We accept credit cards, debit cards, net banking, e-wallets, and cash on delivery.

The prices listed on Eyemantra Opticals are final and all-inclusive. There are no hidden fees when you purchase from us.

Eyemantra Opticals processes all credit/debit card, net banking and wallet payments through secure and trusted payment gateways (PG) managed by leading banks. PCI-DSS certified payment gateways provide additional security through identity verification for online transactions through the use of 3D Secure passwords.

Currently, we don’t have a mobile app, but you can shop on eyemantraoptical.com on mobile.

You can track your order using “track order” link on the home page.

In case you want to cancel an order pls call at our customer care or email to [email protected]

Delivery charges are mentioned before placing the order at our checkout section.

You can check if we ship to your area through our pin code checker on the product page. We cover over 21000 pin codes PAN India. If your area is not accessible, try changing your shipping location.